CjX
NW
CL
SJ
Mrs. Sarah Johnson1 XDATE
Account · ACC-482991
CallMessageOpen in SalesforceTrack renewal
Primary phone
(616) 555-0123
Primary email
sarah.johnson@example.com
Mailing
1234 Maple St, Grand Rapids
Last contact
Called · 3 days ago
OverviewInformationNotesActivitiesLogs
CONSENTMessagingMarketingCalling
PERSONAL INFORMATION
Mailing address
1234 Maple St, Grand Rapids, MI 49503
Date of birth
Mar 14, 1978
Last appointment
Aug 22, 2026
Preferred contact
Text
Employer
Riverside Group
Occupation
Operations lead
Client since
Jan 15, 2024
ACTIVITIESView all ›
Follow up on renewal quote
Sam K.
Send policy documents for review
Christian L.
Confirm annual review meeting
Amy R.
APPOINTMENTSView all ›
Annual Policy Review
Fri, Sep 26 · 10:00 AM
Quote Consultation
Wed, Oct 8 · 2:30 PM
New appointment
NOTESView all ›
📌 PINNED · CHRISTIAN L.
Prefers texts before 5pm for anything urgent; wants a courtesy call before we send renewal paperwork.
Sep 12, 2026Sam K.
Confirmed the payment plan is running on the new card. Auto-draft resumes next cycle.
Sep 03, 2026Christian L.
Left voicemail about the umbrella quote. Will try again Thu.
Aug 22, 2026Amy R.
Annual review completed. Renewal packet emailed same day.
Add note
Client3609:41 AMTue, Nov 10
SJSarah Johnson(616) 555-0123
Today
Hi Sarah, your renewal quote is ready. Want me to send it over?
9:12 AM · Delivered
Yes please! Can we go over it Thursday?
9:20 AM
Thursday at 10 works. I booked it and sent a calendar invite.
9:21 AM · Delivered
Perfect, thank you 🙌
9:22 AM
Type a message…
Message
FOR YOUR AGENCY
Business Suite
Calls, texts, Client 360 and your pipeline in one app. Every conversation logs to the right client on its own.
Learn more→